Comprehensive, proven support services lie at the core of our client-focused operations.

Our service engineers provide a professional and highly responsive service:

  • 98% problem response attendance within a 3 hour service level
  • 97% successful first fix resolution

Copyrite Systems’ service contracts and support services are regarded as the pride of the company. Our commitment to service aftercare means our clients remain the central focus of our operation. We aim to respond as quickly as possible (normally within 4 hours) and are always willing to provide new customers with a comprehensive site survey, prior to a service contract, free of charge. We analyse your current set up and provide you with a report and our recommendations on how we can help you.

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Problem Response Attendance
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First Fix Success

Ricoh Gold Accreditation

Ricoh’s certification programme is developed to identify dealers who exceed customer expectations through a market leading sales and service offering.

Ricoh’s certifications focus on four areas of key customer importance: customer service delivery, using quality supplies, production print and managed document services capabilities. Systems Technology met the highest standards in all these areas.

The Ricoh certification programme identifies those dealerships that operate to the highest standards both internally within their business and externally to their customers.  Each certification is a clear recognition of investment in people, processes and technology from a sales and customer service perspective.

Every dealer achieving certification has been rigorously assessed and annually audited to ensure that quality standards are maintained.  In this way, as a potential customer, you can be confident that the solutions and service being proposed will satisfy your requirements.

Each certification awarded demonstrates that dealer’s commitment to the following core values:

  • Achievement of industry best practice
  • Attainment of the highest quality standards
  • Premium service to ensure product maximum product performance
  • Highly skilled staff and capabilities to meet customer needs
  • Consultative sales approach
  • Customer-centric systems and processes
  • Ability to present a sophisticated offering in clear and easy to understand manner
  • Commitment to customer feedback and continuous improvement